Introducing AI Agents Safely

Most organisations have uneven readiness: some teams have clean, owned documents while others rely on inboxes.

Starting with low-risk, read-only agents builds trust and reveals data-quality gaps before agents take action.

Each stage adds capability only when governance can support it.

Agent permissions define what each agent may read, draft or do.

Approval rules require a named person for high-impact actions.

Audit trails record who asked, what happened and who approved.

Evaluate response quality, groundedness, safety, tool success, user feedback and human overrides.

Treat these as release gates, not vanity metrics.