Built to Stay Up and Recover Well

• Resilient architecture

  Stateless services and managed data stores designed to tolerate component failure.

• Monitoring

  Health checks and alerts on key user journeys.

• Observability

  Logs, metrics and traces to diagnose issues quickly.

• Graceful failure

  Clear error states, retries and fallbacks instead of blank screens.

• Backup strategy

  Regular backups with restore testing as a practice.

• Disaster recovery principles

  Documented recovery steps and priorities for critical services.

We don't publish uptime percentages here. Service levels, where offered, are defined contractually.